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AI & Automation

Less missed business.
Less admin.

When you’re busy with customers or out on a job, enquiries and follow-ups can pile up. I set up AI assistants and practical automations to help capture leads, keep customers informed and ask for reviews after the work is done.

Let’s talk about your workflow

Example workflow

Keep the enquiry
moving.

  1. A missed enquiryA call goes unanswered.
  2. A useful responseAcknowledge and collect details.
  3. You get notifiedFollow up with the right context.

You stay in control.

Approved information. Clear notifications. Human handoff.

What I set up

Practical systems for
the busy parts of the day.

Each can stand on its own or work together. The recommendation follows the real problems in how you handle enquiries, quotes and customers today.

  • AI Phone Assistants

    Share approved service information, collect caller details and notify you when you cannot get to the phone.

    Call transfers and booking depend on agreed rules and supported integrations. Questions outside the approved scope are passed to you.

  • Missed-Call Responses & Lead Notifications

    Acknowledge an unanswered call by text and send the new lead to you by text or email.

    Coordinated with call answering so an answered conversation does not also trigger a missed-call message.

  • Quote Follow-Ups

    Remind customers about outstanding quotes on an agreed schedule.

    Uses actual quote status. Reminders stop when a reply or updated status is recorded.

  • Automated Review Requests

    Invite customers to leave an honest Google review after completed work or payment.

    Reliable completion triggers, a direct review link, duplicate prevention and opt-⁠outs.

  • Appointment & Customer Reminders

    Confirmations, appointment reminders and useful updates through your existing scheduling tools.

    Availability and arrival estimates require reliable information from those tools.

  • Custom Admin Workflows

    Connect job updates, invoicing and payment notifications where the software supports it.

    The customer and job are confirmed, and you approve an invoice before it is sent.

Automated review requests

Make review requests part
of finishing the job.

An invitation follows completed work or payment, while customers still have a direct way to reach you.

  • The job is marked complete or its invoice is paid.
  • Every eligible customer gets the same honest-review invitation.
  • Customers can reply or contact you directly.
  • Follow-ups have limits, duplicate prevention and opt-⁠outs.

Illustrative message

Thanks for choosing [Business Name]. If you’d like to share your experience, you can leave a Google review here: [review link]. Have a question about the work? Reply to this message and I’ll get back to you.

Example wording only. The final message is written around your business and approved by you.

Who it’s for

For owners and small teams
with plenty to keep up with.

  • Plumbers and service trades
  • Cleaning and property services
  • Auto detailers
  • Appointment-based businesses

How it works

A straightforward process,
from setup to support.

  1. Understand your workflow

    Review the tools you use and where enquiries, follow-ups or admin get stuck.

  2. Set up and test

    Configure agreed workflows around the business and test before launch.

  3. Launch and support

    Get comfortable with the setup, with ongoing support scoped around what you need.

Working with what you have

Built around your tools,
supported by me.

Your existing software.

You do not automatically need to replace anything. I assess features and integrations first, then recommend whether to configure, connect or replace a tool.

Personal support.

Work directly with me for setup and troubleshooting. Hours, response expectations and included changes are agreed upfront. Assistant availability outside business hours is separate from personal support hours.

Common questions

What you’re probably wondering.

No. These services can be assessed separately from a website build. If you already have a site you're happy with, I start from there.

Client stories

Client stories.

General reviews of my work,
from the people behind the projects.

5.0

5 reviews on Google

General reviews of my work,
not results of an AI or automation setup.

The 5 reviews Google Maps selects as most relevant, shown newest first.

Review 1 of 5: LadyA