Google review · Excerpt
Brendan is awesome.
AI & Automation
When you’re busy with customers or out on a job, enquiries and follow-ups can pile up. I set up AI assistants and practical automations to help capture leads, keep customers informed and ask for reviews after the work is done.
Let’s talk about your workflowExample workflow
You stay in control.
Approved information. Clear notifications. Human handoff.
What I set up
Each can stand on its own or work together. The recommendation follows the real problems in how you handle enquiries, quotes and customers today.
Share approved service information, collect caller details and notify you when you cannot get to the phone.
Call transfers and booking depend on agreed rules and supported integrations. Questions outside the approved scope are passed to you.
Acknowledge an unanswered call by text and send the new lead to you by text or email.
Coordinated with call answering so an answered conversation does not also trigger a missed-call message.
Remind customers about outstanding quotes on an agreed schedule.
Uses actual quote status. Reminders stop when a reply or updated status is recorded.
Invite customers to leave an honest Google review after completed work or payment.
Reliable completion triggers, a direct review link, duplicate prevention and opt-outs.
Confirmations, appointment reminders and useful updates through your existing scheduling tools.
Availability and arrival estimates require reliable information from those tools.
Connect job updates, invoicing and payment notifications where the software supports it.
The customer and job are confirmed, and you approve an invoice before it is sent.
Automated review requests
An invitation follows completed work or payment, while customers still have a direct way to reach you.
Illustrative message
Thanks for choosing [Business Name]. If you’d like to share your experience, you can leave a Google review here: [review link]. Have a question about the work? Reply to this message and I’ll get back to you.
Who it’s for
How it works
Review the tools you use and where enquiries, follow-ups or admin get stuck.
Configure agreed workflows around the business and test before launch.
Get comfortable with the setup, with ongoing support scoped around what you need.
Working with what you have
You do not automatically need to replace anything. I assess features and integrations first, then recommend whether to configure, connect or replace a tool.
Work directly with me for setup and troubleshooting. Hours, response expectations and included changes are agreed upfront. Assistant availability outside business hours is separate from personal support hours.
Common questions
Client stories
General reviews of my work,
from the people behind the projects.
General reviews of my work,
not results of an AI or automation setup.
Google review · Excerpt
Brendan is awesome.
The 5 reviews Google Maps selects as most relevant, shown newest first.
Review 1 of 5: LadyA